FREQUENTLY ASKED QUESTIONS

---If you haven't registered an account but have completed a purchase, you can view your order by registering an account using the email address you used for the purchase.

---If you've entered an incorrect email address, please contact our customer service with the correct email. We will help update your email address and transfer your order information.

---For some regions (Malaysia, Singapore, Taiwan, Thailand), online logistics tracking is not available. For these cases, please contact our online customer service for the latest updates on your order.

---Yes, we offer free shipping for orders over $69 after discounts. The total amount paid must be more than $69.

---You can return your purchase within 14 days of delivery if you're not 100% satisfied as long as an item is still in its original condition. Please note that the shipping fee for return must be covered by the customer, unless our products are defective in quality.

(1)Loose threads, burrs, thickness, feel, and/or differences in color from the display;
(2)Being unsatisfied with the style and/or color, and changes in personal taste and preferences;
(3)Damage caused by improper use, washing, maintenance, self-repair, modification or other human factors;
(4)Returns due to sizing issues.

---Any address on the package is not accepted as the return address. Packages returned to an unauthorized return address will not be refunded. If you need a refund or return, please contact our customer service team (customerservice@eggka.com) for the correct return address before sending your return package.

---Currently, we only offer online services and do not have a physical store.

---We ship to South Korea, Japan, Singapore, Taiwan, Vietnam, Thailand, Malaysia, Philippines, USA, Canada, UK, France, Germany, Italy, Australia, New Zealand and other countries.

---For in-stock items, we ship within 48 hours. Delivery times vary by region, but typically it takes about 5-8 business days for Taiwan, South Korea, New Zealand, Singapore, Thailand, Malaysia, Philippines and Japan, and 6-15 business days for Canada, Australia, USA, Vietnam, UK, France, Germany, ltaly and other regions.

---If you are not satisfied, you can apply for a return within 14 days of receiving your order. Returns are not accepted after 14 days.

---Contact customer service（customerservice@eggka.com） with the item details and reason for return. Send the package to our return warehouse after receiving instructions.

---We do not provide a return delivery service. Customers must arrange their own shipping to our specified return address.

---No, we do not provide return labeling services. The customer has to contact their own delivery services to send the packages to our designated address.

---International shipping means you may need to pay customs duties and import taxes. Customs duties are paid by the customers. All international customers are responsible for their country's customs rates. For more information, we recommend contacting your local customs office.

---No, we do not accept cash on delivery.

---Yes, free shipping is available for purchases totaling $69 or more.